Return Policy
🛍️ Our Commitment
At SYSCO LIQUIDATION PALLETS INC, customer satisfaction is our top priority. We aim to ensure that every customer receives high-quality products exactly as described. If for any reason you are not fully satisfied with your purchase, we gladly accept returns and exchanges in accordance with the policy below.
🔄 Return Eligibility
We accept returns for both defective and non-defective products within 2 days of delivery.
Items eligible for return must meet the following conditions:
The product must be in new or slightly used condition.
All original packaging, accessories, and documentation must be included.
Proof of purchase (order confirmation or invoice) is required.
❗ Important: Pallets or truckloads that have been significantly altered, repackaged, or partially resold are not eligible for return.
♻️ Exchange Policy
We also offer product exchanges for customers who wish to replace an item within 2 days of receiving it. Exchanges may be made for the same or similar item (subject to stock availability).
Please contact our Customer Support Team before sending back any item for exchange.
🚚 Return Method & Instructions
Customers may return items using one of the following methods:
At a Drop-Off Location – Visit a designated return center (details provided upon request).
By Mail – Use the free return shipping label included in your original package.
Once the item is received and inspected, a refund or exchange will be processed within 2 business days.
💵 Fees & Refunds
Return Shipping: Free (prepaid label provided).
Restocking Fees: None.
Refund Processing Time: Within 2 business days after the returned product is received and verified.
Refunds are issued to the original payment method used at checkout.
🧾 How to Initiate a Return or Exchange
Contact us via Live Chat, Call/Text, or Email within 2 days of receiving your order.
Provide your Order ID and reason for return or exchange.
Follow the instructions in the return confirmation email, using the included prepaid label to ship the item back.
⚠️ Non-Returnable Items
Certain items may not be eligible for return or exchange:
Pallets or truckloads that have been opened, repackaged, or altered.
Items marked “Final Sale” or “As-Is.”
Consumable products (such as beverages, food items, or opened hygiene products).
📞 Customer Support
For any questions regarding returns, exchanges, or refunds, please contact us at:
📱 Call/Text/WhatsApp: +1 (216) 353-5358
📧 Email: info@syscoliquidationpallets.com
🌐 Live Chat: Available on our website
🛒 How to Place Your Order with SYSCO LIQUIDATION PALLETS INC
Ordering your pallet is fast and easy! Follow these simple steps to complete your purchase safely and efficiently:
🔹 Step 1: Explore Our Inventory
Browse through our wide selection of All Products, Mini Pallets, Standard Pallets and Truckloads on our Shop Page.
🔹 Step 2: Choose Your Pallet(s)
Select the pallet(s) that best match your business needs or resale goals.
🔹 Step 3: Proceed to Checkout
Add your chosen items to the cart and continue to checkout to review your selections.
🔹 Step 4: Review & Confirm
Double-check your order summary to ensure accuracy before proceeding.
🔹 Step 5: Place Your Order
Submit your order request — our team will immediately review and confirm availability.
🔹 Step 6: Wait for Confirmation
You’ll receive an order confirmation email shortly after submission.
💬 Next Steps After Ordering
Once you receive our confirmation email, contact our support team through:
💬 Live Chat on our website
📱 WhatsApp
📱Call / Text: +1 (216) 353-5358
📧 Email: info@syscoliquidationpallets.com
After we reply to your email, complete your payment by selecting one of the secure payment options provided in our return message.
⚠️ Important: Orders will not be processed or shipped until payment is completed.
🚚 Tracking & Delivery
Tracking details will be shared with you within 1-3 hours after your payment is confirmed so you can follow your pallet’s transit in real time.